We’ve worked very hard to create the high standards of customer service you get with Willis Towers Watson Health & Benefits and we’re very proud of the results.

In 2014, an independent assessment by Investor in Customers with 166 clients gave Willis Towers Watson 8.36 out of 10, a top three star (Exceptional) score, for customer service standards. (Find out why here).

Click below to find out what our clients say about us.

For more information about we can help you, call Willis Towers Watson on 01606 352035, request a callback or complete our contact form.

The Outward Bound Trust

"Offering a cash plan has added value to our employee benefits package and has become an important element in the formalised recognition process within our organisation. We have had very positive feedback from those who have used the scheme and it offers a cost effective way to pay for essential healthcare.

"The Plan has become an integral part of our recruitment and retention strategy and has contributed towards a huge decrease in our staff turnover.  At a time when stability is essential, it has enabled us to plan for the future."

Lucie Alexander, The Outward Bound Trust 

Casual Dining Services Limited (Café Rouge, Bella Italia, Ortega, Strada and Oriel)

“Willis Towers Watson’s claims management has saved us a considerable amount of money, keeping a lid on our claims funds and in turn, our annual premiums. Our employees particularly value receiving expert advice and guidance from registered nurses when they phone the helpline, rather than call centre operators.”

Nick Hoad, HR Director   

Richemont UK Limited (formerly Alfred Dunhill Limited)

“With Willis Towers Watson's detailed understanding of the market and our requirements, we have been able to ensure high quality healthcare support for our entire staff at the most cost effective price. The close management of our medical insurance claims ensures that costs do not spiral out of control and assures us that we do not face large premium rises the following year.”

Gwynne Lawrence, Company Secretary 

Pearson Plc

"Willis Towers Wastson have advised us on our UK and international health care plans for 12 years.  We've stayed with them because they combine market intelligence, efficiency and personal service.

Unlike most advisers, who simply drive a better price from an insurer, Willis Towers Watson raise the bar by employing nurses to manage claims and give healthcare advice. Their skill is in both caring about our people and controlling costs – things which are absolutely critical to us at Pearson.

When one of our people has been told something by their doctor - whether good or bad - the PMI nurses are there to help. It’s a unique approach which really makes a difference in often difficult circumstances.”

Robert Head, Compensation and Benefits Director, Pearson plc 

Aunt Bessies (Tryton Foods)

“Absencemanager has reinforced our absence reporting procedure across our workforce of over 500 production and salaried employees. It gives us far greater accuracy, particularly when we’re capturing first day absence reporting and reviewing individual absence records. Managers are now equipped with all the most up-to-date, accurate information they need for return to work interviews.” 

Emma Chapman, HR Officer

Cameron Mackintosh (Theatrical Producers)

“I jumped at the chance to use MOLI because it gives me much more control.  Instead of the usual paper-based system, all the membership information I need is now available when I want it, in a simple to use format. The design is totally intuitive - having used it once, I’ve never needed to refer to any notes, it really does do what it says on the screen.”

Adrian Smith, Office Manager

UK Coal Ltd

“Having a 100% paper-based system meant that our records were often out of sync with our suppliers. With MOLI, we can now monitor and manage our membership online without having to waste time making phone calls – although we know the support is there in the background if we need it. It’s a really simple to navigate system – we can add new people, amend records, change addresses and check status at the touch of a button. PMI gave us our account login details and we’ve never had to go back to them. We were up and running in minutes.”

UK Coal Ltd

Anderton Concrete Products Ltd

“Nurse-led claims management is an extremely valuable service giving Willis Towers Watson's offering an edge in the marketplace. Its consultants always go that extra mile, ensuring we receive the most thorough and professional advice to protect our business.”

Linda Smith, Financial Controller

Avaya UK

“Our Willis Towers Watson-brokered medical insurance scheme, covering more than 550 employees, is efficiently administered by the group with all claims swiftly processed, meaning that we don’t have to introduce a resource internally to manage it.

“Moreover, Willis Towers Watson's Managed Care nurses have helped Avaya employees understand any medical conditions they may have had – a service they’ve found extremely useful and one that’s given them extra peace of mind.

“Since using Willis Towers Watson, our claims have reduced and we have enjoyed tighter control over our medical costs.”

Carol Baylis, EMEA Compensation & Benefits Manager

Tunstall Healthcare UK Ltd

Willis Towers Watson's Occupational Health Team has supported the development of an effective absence management programme at Tunstall Healthcare UK Ltd for over 8 years.  This has helped us to reduce employee sickness absence rates and get staff back to full health, as well as protecting our organisation from litigation.

The absence management referral process helps us identify any problem areas and supports our commitment to take preventative and protective measures to reduce health risks in the workplace.

Our employee’s engage with this, which is a credit to PMI making it an accepted and trusted part of the Absence Management Policies and procedures.

Nicky Robson, UK HR Business Partner

P3 People Management Ltd

Due to a recent skiing accident abroad, I had to contact Willis Towers Watson for help with arranging treatment on my return to the UK. The nurse called me within 15 minutes and took control of everything. She was very clear on what I had to send her in order for her to liaise with the relevant parties on my behalf and within 24 hours, an appointment was made at a Spire clinic on my first day back in the UK.

She provided me with options at every stage and could not have been more open, honest, helpful or reassuring. I also appreciate that this happened over the New Year period when other parties may be less contactable. 

Since my return, she has continued to liaise with me to advise on my level of cover and what documentation is required to ensure I get the ongoing treatment I need. She is an incredible asset to your team and I ask that you pass onto her my sincere and heartfelt thanks. 

Charlotte Gallagher, Managing Director


We are delighted with the development of our health and welfare programme which now includes occupational health clinics held on site, professional advice regarding absence management referrals and preventative health education for employees.

Lyn Mitchell, HR Manager

Contact Willis Towers Watson

If your company has healthcare or medical insurance needs, call Willis Towers Watson on 01606 352035, request a callback or complete our contact form and find out how we can help you.

Go to top