Meet the team

richard-munro.pngRichard Munro, Managing Director

A Chartered Accountant by background, Richard joined Willis Towers Watson Health & Benefits in 1993 as Financial Controller.  He was promoted to Financial Director in 1995, becoming Managing Director in 2003.

Richard has been instrumental in driving the sales performance and customer service standards within the business.  He has a BA in Economics from Manchester University.

 

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Rachael Floyd, Group Operations Director

Rachael joined the insurance Claims Management team in 1993 as a Managed Care Nurse.

Initially becoming Director of Corporate Medical Management in 2002 and subsequently Group Operations Director for Willis Towers Watson in 2004, Rachael now has responsibility for Customer Services, IT and Managed Care.

Using a combination of improved business processes, technology and team structuring, she has improved both operational efficiency and service to the customer.  She has a Bachelor of Law degree and a Masters in IT.

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Mike Blake Dip CII, Compliance Director

Mike Blake joined Willis Towers Watson in 1994 after having previously spent several years with BUPA working in the field of corporate medical insurance sales.

As Compliance Director, he is not only responsible for FCA compliance but also checking that internal procedures are followed.  Qualified to DipCII, Mike provides the main point of contact between the client-facing consultants and internal operations, ensuring effective communication.

He has far reaching industry experience and expertise, from medical insurance and international PMI to group risk and occupational health.

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Ian Green, Sales Director

Having spent the majority of his career at Willis Towers Watson, Ian has an impressive 15 years’ experience in the employee healthcare and risk management sector.

As PMI Health Group’s Sales Director, and the youngest Board member, Ian leads the sales team in building client relationships, and securing and winning new business. Leading by example, he believes the starting point for success lies in developing client partnerships, which enable an appreciation of a client’s real needs and expectations.

Firmly believing in the business benefits that result from looking after staff, Ian is proud to work for an organisation that takes a proactive approach to the health and welfare of staff and clients alike.

With his extensive knowledge and experience in the industry, Ian is well placed to offer valuable and impartial advice and guidance on any aspects of health insurance, employee well-being and claims management.